Further information
The Service Desk provides IT Service Management that is based on ITIL (IT Infrastructure Library) V3 guidelines.
The self-service Service Desk is designed as a single point of contact for all users of IS services at UWA.
Logging in
You can use the desktop shortcut, which is deployed to your desktop for PC users in all IS-supported areas, to go straight to the self-service Service Desk login.
Your UWA Person ID and Pheme Password are used for authentication. Make sure you can login to your Pheme account or have activated your Pheme account before attempting to login to the self-service Service Desk.
Staff and students can create requests for help and be kept informed about the status of their requests through tracking. You can also be kept up-to-date with the status of IT and non-IT services generally, including news alerts informing you that email is temporarily unavailable.
Our services
- Staff and student self-service portal (end-user)
- support staff user interface (Service Desk analyst)
- management reporting and dashboards.
Specific responsibilities:
- Logging all incidents and requests, categorising and prioritising them
- first-line investigation and diagnosis
- managing the life-cycle of incidents and requests, escalating as appropriate and closing them when the end-user is satisfied
- keeping end-users informed of the status of their incidents and requests, as well as IT and non-IT services.
Supported services
The Service Desk is used by the following services:
- IS
- SISO
- Lectopia
- eDS CATL (WebCT)
- Faculty of Arts, Humanities and Social Sciences (FAHSS)
- Faculty of Natural and Agricultural Sciences (FNAS)
- Library IT
- Faculty of Business (UWA Business School)
- School of Electrical, Electronic and Computer Engineering (EECE)
- School of Mechanical Engineering
- School of Architecture, Landscape and Visual Arts
- Faculty of Education
- School of Mathematics and Statistics
- Western Australian Supercomputer Program (WASP)
- electronic Research Management (eRM)
- Computer Science and Software Engineering (CSSE)
- School of Environmental Systems Engineering (SESE)
- Civil and Resource Engineering (CIVIL)
- Faculty of Medicine, Dentistry and Health Sciences (FMDHS)
- School of Physics (PHYSICS)
- Centre for English Language Teaching (CELT)
- School of Dentistry's Oral Health Centre of Western Australia (OHCWA)
- Audio Visual Unit (AV)
- Human Resources (HR)
- Financial Services (FINSERV)
- University Website Office (WEBOFFICE)
- Campus Card
Contact the above support services using their nominated contact details. When they respond, the email will be from UWA Service Desk servicedesk@uwa.edu.au.
Requests for help are automatically assigned to the correct support service.
University information
CRICOS Code: 00126G
