Information Services

Faculty of Medicine, Dentistry and Health Sciences - IT support for staff

Further Information

Online Services

Password change

Service Information

fmdhs_services: Email was down for some users this morning. Please contact the ServIceDesk if you're still having problems. We're working on the root cause (Thu, 03 May 2012 01:30:13 +0000)

fmdhs_services: Webmail is back online. If you continue to experience problems please contact IT support through the ServiceDesk http://t.co/mN9UIbMK. (Wed, 02 May 2012 02:42:03 +0000)

fmdhs_services: Affected email users are on one of the old Meddent email servers. We will provide an update at 11 am if not resolved earlier. (Wed, 02 May 2012 02:02:39 +0000)

fmdhs_services: We are having issues with one of our email servers and are working to restore service to those affected. We will provide an update at 10 am. (Wed, 02 May 2012 01:37:46 +0000)

fmdhs_services: External network connection to the Uni has been restored. (Mon, 13 Feb 2012 00:49:22 +0000)

fmdhs_services: We are current having Internet connectivity issues. We are seeking more information and will provide an update at 8:30 (Sun, 12 Feb 2012 23:57:24 +0000)

fmdhs_services: Internet connectivity has now been restored. (Wed, 08 Feb 2012 00:06:06 +0000)

fmdhs_services: We are currently having Internet connectivity issues. We are seeking further information and will provide an update at 8:30. (Tue, 07 Feb 2012 23:56:42 +0000)

fmdhs_services: Most services affected by lightening have been restored. The rest will be back up in 15-20 minutes. Thanks for your patience–FMDHS IT (Tue, 06 Dec 2011 07:28:00 +0000)

fmdhs_services: Some network services affected by lightning strike. Resolution has highest priority. Est restore time will be provided when known. FMDHS IT (Tue, 06 Dec 2011 06:46:48 +0000)

Policies

Domain password policy

Our Information Technology Unit provides support for Faculty computing resources.

Support is available to staff at all metropolitan and country (Rural Clinical School) locations.

Information about student computing facilities can be found in Current Students. Students can also use the IT support methods listed below.

Online support

Information about the migration of staff from meddent to ECS email can be found here.

You can contact IT support by:

Submitting an on-line ServiceDesk request (Job progress can be viewed online). Requires Pheme login.
Emailing the ServiceDesk.
Submitting an on-line ticket.

No Pheme login account? Request a Pheme account now.

Other support methods

If you are unable to submit a request online:

telephone support is available between 9am - 5pm, Monday to Friday on (+61 8) 9346 7325.

The University of Western Australia

Information Services

University information

CRICOS Code: 00126G

This Page

Last updated:
Wednesday, 2 November, 2011 1:55 PM

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