Information Services

IT Help

Further information

  • Pheme
  • Contact IT support
  • Login to self-service Service Desk

Local IT support

Information Services provides a full range of IT support services at UWA.

Staff and students can access UWA's networks, systems and research resources with IT Support Staff ready to help at any stage. There is also a site search facility to pinpoint pages of IT help.


Information Services provides full IT support – including desktop, peripheral and network support – to most of UWA's central admin sections and some defined areas in the faculties.

You can confirm your PC is managed by IS by looking for a label bearing the letters ACSxxx, ADMxxx or ITSxxxxx on your computer (x denotes the number) It will be in a highly visible position, usually on the front or top of the computer box.

If you have any problems with the performance of any of this equipment, contact Information Services through the self-service Service Desk.

If your PC is not managed by Information Services contact your local IT Support Staff.

Services for staff


UWA offers a range of online and person-to-person help so students can make the most of their email and network access and technical support.

IS gets students off on the right foot by giving them access to a comprehensive student communications and collaboration suite.

Students also get internet and network access, including wireless access from a number of locations on campus. IS provides easy-to-follow instructions to help you to configure laptops and other devices.

Computers, printing and scanning facilities are available at our libraries. On these pages you’ll also find information of printing quotas, and policies on the use of computers.

Services for students

IT Support Staff

Information about the University’s computing environment and services provided by IS which may be of assistance to UWA staff who provide local technical IT support for their faculty, school or department.

We provide a wide range of services - here is a selection of the most popular:


You can also search the website for the service you require:

Search the Information Services website: